1. Order Processing

• All orders are processed within 1–2 business days of receiving payment.
• Orders placed on weekends or public holidays will be processed on the next business day.

2. Shipping Timelines

• Delivery timelines typically range between 3–7 business days depending on the destination.
• Delays may occur due to unforeseen circumstances such as weather conditions, courier delays, or public holidays.

3. Shipping Charges

• Shipping charges, if applicable, will be displayed at checkout before you complete your purchase.
• Any promotional free-shipping offers will be clearly mentioned on the website.

4. Order Tracking

• Once your order is shipped, you will receive a tracking ID via email/SMS to monitor the delivery status.

5. Undeliverable Packages

• In case the package is returned to us due to an incorrect address or non-availability at the time of delivery, we will attempt to contact you for re-shipment.
• Additional shipping costs may apply for re-dispatch.

6. Damaged or Missing Items

• If your order arrives damaged or with missing items, please raise a complaint within 24 hours of delivery.
• Claims beyond this period will not be eligible for review.

7. International Shipping

• Currently, we do not offer international shipping. Orders are shipped only within India.

8. Delivery Responsibility

• Once the order is handed over to the courier, tudora.in is not liable for delays caused by the shipping provider.
• We will, however, assist in tracking and resolving issues to the best of our ability.