Shipping & Delivery Policy – Tudora

At Tudora – Luxury Optical Store, we are committed to providing a smooth and reliable shopping experience with secure and timely delivery of your orders.

Shipping Location

We currently ship across India only. International shipping is not available at this time.

All orders are subject to product availability. In case a product is out of stock, we will inform you within 1–2 business days. We reserve the right to:
* Limit quantities per order

* Split orders into multiple shipments for faster delivery

* Modify or cancel orders due to unforeseen circumstances

Payment & Order Processing

We accept the following payment methods:
* UPI (Google Pay, PhonePe, Paytm, etc.)

* Credit / Debit Cards

* Net Banking Orders are processed only after successful payment confirmation. Once payment is verified: * Your order is prepared and packed

* Handed over to our courier partner for dispatch
 

Shipping Charges

* *Free shipping* on orders above ₹1,500 within India
* Orders below ₹1,500 may include a standard shipping charge (shown at checkout) Additional charges (if any) for remote or non-serviceable areas will be communicated before dispatch

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Delivery Time

* Orders are typically delivered within *4–7 working days* after dispatch

* Delivery timelines may vary depending on location and courier service While we strive for timely delivery, delays may occur due to:
* Weather conditions

* Logistics issues

* Public holidays or unforeseen events

Order Tracking

Once your order is shipped, you will receive tracking details via: * Email * SMS or WhatsApp You can track your order in real-time using the provided link.

Delivery & Safety

* All orders are securely packaged to prevent damage
* Delivery may require OTP verification or signature at the time of delivery We request you to:
* Check the package condition at the time of delivery
* Report any damage or issue immediately In case of any discrepancy, please contact us within 24 hours of delivery.

Failed Delivery Attempts

* If delivery fails due to: * Incorrect address * Unavailability of the recipient Our courier partner may attempt re-delivery. Additional charges may apply in such cases.

Cancellations & Refunds (Shipping Related)

* Orders once shipped cannot be cancelled * Refunds (if applicable) will be processed as per our Return & Refund Policy

Contact Us

For any shipping-related queries, feel free to contact us: *Tudora – Luxury Optical Store*
📧 Email: [tudoraeyewear@gmail.com]
📞 Phone: +91-9898778000

We are dedicated to ensuring a safe and seamless delivery experience for all our customers.