At Tudora – Luxury Optical Store (“Tudora”, “we”, “our”, or “us”), your privacy is of utmost importance to us. This Privacy Policy outlines how we collect, use, protect, and disclose your information when you visit our website www.tudora.in or interact with our services.

By accessing our website or sharing your information with us, you consent to the practices described in this Privacy Policy.

1. Information We Collect

We may collect the following types of information:

a) Personal Information

• Name
• Email address
• Phone number
• Shipping and billing address
• Date of birth (optional)
• Prescription details (for eyewear orders)
• Payment method details (processed securely via third-party providers)

b) Non-Personal Information

Pages visited and time spent on our website

Browser type

IP address

Device information

Location (approximate)

Pages visited and time spent on our website

2. How We Use Your Information

Your information is used for the following purposes:

To comply with legal and regulatory obligations

To process and fulfill your orders

To send order updates, invoices, or account information

To provide customer support

To improve website functionality and user experience

To personalize your shopping experience

For marketing and promotional communication (with your consent)

3. Payment & Security

All online payments on www.tudora.in are processed securely via trusted third-party payment gateways (such as Razorpay, UPI, etc.). Tudora does not store or access your full credit/debit card details.

We implement industry-standard security measures including SSL encryption, secure servers, and restricted access protocols to protect your data.

4. Communication & Marketing

With your consent, we may send you marketing emails or SMS about our products, offers, and promotions. You can opt-out at any time by clicking the “unsubscribe” link in our emails or by contacting our support.

5. Sharing Your Information

We do not sell or rent your personal information to third parties. However, we may share it with:

• Logistics partners (e.g., Blue Dart) for delivery
• Payment gateway providers for transaction processing
• Service providers for website hosting and analytics
• Government authorities, if legally required

All our partners are contractually bound to protect your data and use it solely for agreed purposes.

6. Data Retention

We retain your data only as long as necessary to:

Resolve disputes and enforce our agreements

Fulfill the purpose it was collected for

Comply with legal and regulatory requirements

7. Your Rights

You have the right to:

• Access, update, or delete your personal data
• Withdraw consent at any time
• Request information about how your data is used

To exercise any of these rights, please contact us at support@tudora.in

8. Third-Party Links

Our website may contain links to third-party websites (e.g., payment gateways or brand pages). We are not responsible for the privacy practices of these websites and encourage you to review their privacy policies.

9. Cookies Policy

We use cookies and similar tracking technologies to enhance your browsing experience and analyze site performance. You can manage your cookie preferences through your browser settings.

10. Compliance with Laws

This Privacy Policy is compliant with the Information Technology Act, 2000, and the Information Technology (Reasonable Security Practices and Procedures and Sensitive Personal Data or Information) Rules, 2011.

11. Contact Us

If you have any questions, concerns, or requests regarding your privacy or this policy, please contact:

Tudora – Luxury Optical Store
Email: support@tudora.in
Phone: +91-9898008000

12. Changes to This Policy

Tudora reserves the right to update or modify this Privacy Policy at any time. All changes will be posted on this page with an updated effective date. We encourage users to review this page periodically.

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